• Frequently Asked Questions | Tracey Capone Photography

Processing Times (Time to Fulfill your Order):

First, thank you for gifting my work! It means a great deal to me.

Please note the following deadlines in order to ensure timely holiday delivery:

Domestic Orders (within US): 

Prints must be ordered by 12/14

Wood Mounted Photographs must be ordered by 12/10

** For those local to Chicago, please note I have free local pickup for quicker receipt. (processing times and cutoffs remain the same) Select Local Pickup at checkout.**

International Orders (Canada & Elsewhere):

Please note, wood mounted photographs are not available internationally.  Prints must be ordered by 12/4.

In order to provide the best quality product, prints and notecards are created upon purchase. Please allow 1-3 business days, starting the following day, for processing.

Most wood mounted photographs are created upon purchase and require mounting and dry time. Please allow 5-7 business days, starting the following day, for processing.

For more information about the wood mounted photographs, please see my Wood Photo Block section for details. 

Possibly! The timings provided are my standard estimates and all orders are created in the order they are received. While there are certain times of year that are busier than others, I will make every effort to create and ship your items must more quickly than the timing stated.

If you have an urgent need, please contact me, before placing your order, by using the Contact Form or emailing me at info@traceycapone.com and I will be happy to work with you.

Time in Transit (Timing Once the order is shipped):

All domestic orders are shipped, from Chicago, via US Postal Mail, either First Class or Priority Mail depending on the size and/or weight. Please note, anything over 13 ounces must be shipped via Priority Mail, per the USPS.

First Class mail has a 3-5 mailing day turnaround and Priority Mail has a 1-3 mailing day turnaround, depending on the end destination. These are the estimates provided by the USPS. While rare, delays can happen, which are outside of my control, due to inclement weather, errors in the address provided, etc.

Tracking will be provided with the shipment notification to give you the estimated date of receipt.

All orders are shipped, from Chicago, via US Postal International Mail First Class or Priority mail, depending on the size and/or weight. Please note, some international shipments can take up to 18 mailing days for receipt and in some cases, your local postal office will provide you with a pick up slip instead of the actual item. While tracking is not available, I will provide you with a Customs number in the shipment notification.

You are responsible for all customs charges, if applicable , upon arrival in your country. Unfortunately, given no two countries are the same as it pertains to customs fees and guidelines, I am unable to estimate or collect these upon purchase.

Please check with your local office to determine if, and what, you will be responsible for upon arrival of your purchase.

Please note, in some cases, where customs fees apply, your local post office may hold the item until customs fees are paid and notify you with a slip.

Shipping & Packaging:

It is my goal to get your order to you without issues and I package orders with great care in order to achieve this. Prints, up to 11x14, are placed in protective poly sleeves, with thick chipboard, and shipped in durable rigid mailers. Larger prints, 12x12 inches up to 20x24, are shipped flat in poly sleeves with cardboard backing in high grade corrugated mailers. Enlargements, 24x24 inches and larger, are shipped, rolled, in mailing tubes. 

(Please note, for international shipments, all prints, 16x16 and larger, are shipped in mailing tubes.)

Wood blocks, and panels, will be shipped with protective wrap and padding, inside high grade, corrugated mailing boxes.

Returns & Refunds:

I truly hope you will enjoy your purchase, however, if you are not satisfied, I will exchange your items, or refund your purchase cost (minus shipping) upon receipt of the returned item.* Please contact me, within 10 days after receipt of your order, to exchange or return. You will be responsible for returning the items to me in their original condition, and the return shipping costs. 

*Please note: As print enlargements (20x20 and larger) and large wood blocks/panels (20x20 and larger) are very expensive, and time consuming to create, there will be a 40% restocking fee.

Of course! As mentioned in the shipping section, I take extraordinary measures to ensure your order will arrive safe and sound, however things can happen during shipment that are beyond control. I want you to be 100% satisfied with your order so I'm happy to exchange it.

In the event you receive a damaged item, please save all packaging and contact me immediately and I will be happy to exchange it, at my cost. 

It would be greatly appreciated if you can send me photographs of the damaged item and packaging as that will be needed to submit an insurance claim to the shipping company. 

Local Pickup:

Yes I do! I you are in the Chicago area, and would like to forgo shipping costs and pick up your order, you are welcome to do so. I have a retail pickup location at the Andersonville Galleria (5247 N Clark St)

If you would like local pickup, you don't need a special code when ordering. Simply select, "Local Pickup," when checking out and your shipping costs will be zeroed out. Please be advised that the processing times, noted in the Processing Times section above, will be the same, however once the order is ready, it will be dropped off for pickup at your convenience. 

Sizing and Finishing Details:

All sizes listed for the prints and wood mounted photographs are in inches. 

The sizes listed are for the image itself (no borders)

I am happy to help you determine what size would be right for your space. 

First, take a look at my Size Chart as these mockups will give you an idea of the difference between the various sizes I offer, both in the prints and wood mounts. 

If you still have questions, please feel free to contact me using my Contact Form or by emailing me at info@traceycapone.com. I would be happy to discuss all the options with you!

No, I'm sorry but I do not offer framing or matting services for my archival prints. All prints are shipped as is.

I am happy to help you get your items framed though. Please see the next question for details.

If you are local to Chicago, I am happy to provide you with recommendations for local framers who I have extensive experience with.

Alternatively, I can also work with you to have Framebridge.com frame up your work. Through a collaboration with them, I am able to offer you a 10% discount on framing services and will help coordinate the shipment of your prints directly to them at no shipping cost to you. Please feel free to reach out to me for details at info@traceycapone.com.

Most definitely! My work is very important to me and I take pride in every print and wood mounted photograph. Every single piece I create, whether a print or a wood mount, is signed and dated on the back.

Custom & Personalized Orders:

I welcome custom orders. Many of the images can be custom cropped from the sizes shown in the listings, offered in non standard sizes not listed, or printed in black and white. 

If you have a particular request in mind, please contact me to discuss, at info@traceycapone.com and I will help you in any way I can.

Wood Mounted Photography

Yes I do! For more information on my wood mounted photography, please see the "Wood Photo Blocks" section of my shop.

I am happy to help you with a custom request to mount personal photographs. Once you decide on a size, and purchase it, you would simply send me a jpeg of the image you would like mounted and I will take it from there.* 

If you are unsure if your image will work, I am happy to take a look at it ahead of time.

PLEASE NOTE: Due to my respect of copyright laws, I will not mount any images without the express permission of the original artist. If you did not take, or do not own the rights to, the images you are asking to mount, I will need that written permission from the original photographer before I can proceed.

Please contact me at info@traceycapone.com if you would like to explore having personal photographs mounted.

* I will only mount jpegs of the image, due to the nature of the products used to mount the work, I will not mount any original photographs as I cannot be sure they will hold up to the process.

Wholesale & Consignment Inquiries:

While I do not do consignment, I do a limited amount of wholesale, which is determined by the location of the shop. If you are interested in wholesale terms, please feel free to reach out to me via my Contacts Page and I would be happy to discuss them with you.

Miscellaneous Questions:

If you have any questions that may not have already been answered above, please feel free to reach out to me via my Contact Page or at info@traceycapone.com. Thank you!